Legal
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These Terms and Conditions govern the provision of digital services by DMU Digital Marketing OÜ ("DMU", "we", "us") to clients ("you", "the client"). By engaging our services or making a payment, you agree to these terms.
DMU provides digital services including, but not limited to: website design and development, paid advertising management, social media management, digital marketing strategy, email marketing, and ongoing strategic retainers. The specific scope of each engagement is agreed in writing prior to commencement.
For website projects, payment is split into two equal instalments:
For ongoing retainer services, payment terms are agreed individually and outlined in the relevant service agreement. All prices are inclusive of applicable VAT where required by law.
Payments are processed securely via Stripe. DMU does not store card details.
Estimated delivery dates are provided at the time of purchase and are contingent on timely receipt of required materials from the client (including brand assets, copy, and access to relevant accounts). Delays caused by late submission of materials by the client may extend the agreed delivery timeline.
Website projects include up to two rounds of revisions following initial delivery. Additional revision rounds may be scoped and charged separately.
Upon receipt of final payment, all deliverables produced by DMU for the client become the property of the client. DMU retains the right to display completed work in its portfolio unless otherwise agreed in writing.
DMU's liability for any claim arising from the provision of services shall not exceed the total fees paid by the client for the specific project or service period in question. DMU is not liable for indirect, consequential, or incidental losses.
These terms are governed by Estonian law. Any disputes shall be subject to the jurisdiction of Estonian courts, unless otherwise required by applicable consumer protection law in the client's country of residence.
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Our policy is straightforward: if no work has been done, you get your money back. If work has started, the deposit covers the time and resources already committed.
If you cancel your project before any work has commenced, you are entitled to a full refund of any payments made. Refunds are processed within 5–7 business days of the cancellation request being confirmed in writing.
Once work has commenced — including but not limited to initial discovery, briefing, design, or development — the first instalment (50% deposit) is non-refundable. This covers the time and resources already allocated to your project.
If a project is cancelled mid-delivery, any completed deliverables up to that point will be provided to the client. The second payment (remaining 50%) will not be charged unless the project is completed and delivered as agreed.
For monthly retainer agreements, either party may terminate the engagement with 30 days' written notice. Fees for work completed within the notice period are due in full. Prepaid fees for work not yet commenced will be refunded on a pro-rata basis.
All cancellation requests must be submitted in writing to info@dmu.digital. The cancellation date is the date on which written confirmation is received by DMU.
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This Privacy Policy describes how DMU Digital Marketing OÜ collects, uses, and protects personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Estonian law.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
We retain client data for as long as necessary to fulfil contractual obligations and comply with legal requirements, typically no longer than 7 years for financial records.
Under GDPR, you have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at info@dmu.digital. We will respond within 30 days.
Our website uses essential cookies for functionality and analytics cookies (via Google Analytics) to understand how visitors use the site. You may decline non-essential cookies via your browser settings.
For any data protection enquiries, contact: info@dmu.digital